1. What information we collect
We may collect personal information such as your name, email address, contact details, account credentials, payment status, usage data, and any information you provide when you contact support or participate in learning activities.
2. How we collect personal information
We collect information directly from you when you create an account, use the platform, make a purchase, or contact us. We may also collect information automatically through cookies and similar technologies.
3. Why we collect and how we use information
We use personal information to deliver the platform, personalise learning content, process payments, provide customer support, improve our services, and meet legal or regulatory obligations.
4. Disclosure of personal information
We may disclose personal information to service providers who help us operate the platform (such as hosting, analytics, and payment processing). We only disclose what is necessary and require appropriate confidentiality and security protections.
5. Overseas disclosure
Some service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure those providers comply with the Australian Privacy Principles or comparable standards.
6. Data security and retention
We take reasonable steps to protect personal information from misuse, loss, and unauthorised access, modification, or disclosure. We retain personal information only as long as needed for our services or legal obligations.
7. Access and correction
You may request access to or correction of your personal information. We will respond within a reasonable timeframe and in accordance with the Australian Privacy Principles.
8. Notifiable data breaches
If we experience an eligible data breach, we will notify affected individuals and the Office of the Australian Information Commissioner as required by law.
9. Complaints
If you have a privacy concern or complaint, please contact us so we can investigate. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner.
10. Contact us
For privacy requests or questions, contact us at support@gotestprep.com.au.